Refund policy

ELSORA — REFUND & RETURN POLICY

Thank you for choosing ELSORA. We want you to feel confident in your purchase and satisfied with your experience.

30-Day Money-Back Guarantee

ELSORA offers a 30-Day Money-Back Guarantee on all purchases.

If you are not satisfied with your purchase, please contact our support team within 30 days of delivery to request a refund.

To request a refund, please contact:

support@elsora.store

Please include your order number and a brief explanation of your request. Our support team will review your request and provide the appropriate next steps.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

Photos of the product
Photos of the packaging
A photo of the shipping label
Your order number

After verification, ELSORA may provide either:

A replacement at no additional cost, or
A full refund.

Lost Packages

If your package is confirmed lost by the shipping carrier, please contact our support team.

After verification of the shipment status, ELSORA will review the case and arrange the appropriate resolution, which may include:

A replacement shipment, or
A full refund.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing your order.

We can attempt to cancel or modify an order before it has been shipped. Once an order has entered shipment, cancellation may no longer be possible.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If an incorrect or incomplete address results in a failed delivery or requires reshipment, additional shipping costs may be charged to the customer.

If you notice an address error, contact us immediately so we can attempt to correct it before shipment.

Shipping Delays

Estimated delivery times are not guaranteed and may be affected by circumstances outside ELSORA's control, including:

Customs clearance
Carrier delays
Weather
Holidays
Other transit disruptions

Such delays do not automatically qualify an order for a refund.

Refund Processing

Once a refund has been reviewed and approved, it will be issued to the original payment method.

Please allow the normal processing time of your payment provider for the funds to appear in your account.

Evidence & Verification

For certain refund, replacement, damage, or delivery claims, ELSORA may request supporting information such as:

Order number
Product photographs
Packaging photographs
Shipping-label information
Photos or video showing the issue

This information allows us to verify the request and determine the appropriate resolution.

Questions About Your Refund

If you have any questions about this Refund & Return Policy or your order, please contact: