ELSORA — SHIPPING POLICY

Shipping Policy

Thank you for shopping with ELSORA.

We are committed to providing reliable order processing, transparent shipping information, and tracking for every order.

Free Shipping

Free shipping is included on all ELSORA orders.

The applicable shipping cost is incorporated into our product pricing, so there is no separate shipping charge added to your order at checkout.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 days after payment is successfully received.

Our normal processing time is 1–3 days. In some cases, additional processing time may be required if a product issue is identified and the item needs to be re-sourced and undergo another quality inspection.

Delivery Time

For orders shipped to the United States, the estimated delivery time is:

5–8 business days under normal conditions.

Delivery times are estimates and may vary in certain circumstances, including carrier delays or customs clearance.

Customs-related delays may occasionally occur.

Order Tracking

Every shipment includes a tracking number.

After your order has been shipped, tracking information is provided so you can follow the shipment through delivery.

Tracking information may take approximately 24–72 hours after shipment to become available or begin updating.

During transit, there may occasionally be periods where tracking information does not update immediately.

Our shipping service provides end-to-end tracking from shipment through delivery.

Taxes & Import Charges

For shipments where taxes are applicable, import duties are included in the shipping cost.

Customers should not be required to pay those included taxes again upon delivery.

Customs clearance delays may nevertheless occur in some circumstances.

Incorrect or Incomplete Shipping Address

Please carefully verify your shipping address before completing your order.

If an incorrect or incomplete address is provided, delivery may fail.

If you notice an address error, please contact us as soon as possible. We may be able to correct the address or intercept the order before it has been shipped.

If the order has already been shipped, we will attempt to intercept the package where possible.

If a package must be reshipped because the customer provided an incorrect or incomplete address, the customer is responsible for the additional shipping cost.

Lost Packages

If a shipment appears to be lost or tracking indicates a problem with delivery, please contact our support team.

Lost-package cases are handled according to the applicable shipping and after-sale procedures of our fulfillment provider.

We will review the shipment and assist with the appropriate resolution once the shipment status has been verified.

Delivery Delays

Estimated delivery times can be affected by circumstances outside our direct control, including:

• Customs clearance
• Carrier delays
• Transit disruptions
• Other circumstances affecting the shipping network

The 5–8 business day estimate for U.S. delivery applies under normal conditions and is not a guaranteed delivery deadline.

Need Help?

If you have any questions regarding your order or shipment, please contact our support team.

Email: support@elsora.store

We aim to respond within 24 business hours.